Database Management & GDPR

GDPR and Database Management

Investing in good Database Management including Customer Segmentation, Customer Profiling and the identification of your Target Markets – the right markets and customers for your business – will save you a lot of time, money and sleepless nights.

It will also stop you pursuing the wrong clients and customers for your business and enable you to sometimes say ‘No’; a truly liberating proposition.

Understanding and applying the new GDPR guidelines will also keep you on the right side of the law AND your customers.

But where do you start?

What is Your Current Database Strategy?

Is it a low-tech shoe box/drawer/briefcase, a midi-tech invitation via Social Media or a hi-tech Customer Relationship Management tool?

Most businesses will have a number of places they store customer data and will update them occasionally, which is fine until you remember that on average, you need at least 12 – 13 touch points with someone to convince them to buy from you.

Is your lack of database management limiting your chances to communicate with potential customers?

Even the smallest business should gather, store and use all data collected on customers, contacts (and suppliers) and create opportunities to contact them with meaningful messages and information.

From the outset, Joanne demonstrated a passion and enthusiasm for the business, she was part of the team and proud to be so.

Combining her extensive experience within the travel industry and her marketing knowledge, Joanne delivered on her brief.

“We now have a web presence that truly reflects the quality of our service, have a greater understanding of what our customers value, a branded suite of marketing materials and our segmented database allows us to engage more frequently with our customers, more importantly with relevant information and updates”.

Anne Bromley, Travel Bureau – Corporate Travel

When we work with you on database management we’ll help you to make the most of the data you own.

Whether you want to incentivise ‘word-of-mouth’ marketing, segment and target your database or manage your mailing lists, we’ll work with you step-by-step so you know how to maintain momentum into the future.

Database Management

We can offer effective Customer Segmentation for specific campaigns, targeting, customer profiling and recommendations for new customer recruitment.

We will even advise you on Database Selection and identify the best affordable tool or software for your business. There are so many great cloud-based and free solutions you don’t have to invest £ thousands to get a usable, dynamic and living database.

When you are ready, please get in touch.

We offer a FREE 2 hour consultation – a depth interview that gives you time to share your plans, obstacles and goals.

All our recommendations are tailored just for you.

Data Management


Email for more details or to arrange a
anywhere in Newcastle or the North East

FREE 2 hour consultation

Based elsewhere?

Not a problem, we have clients nationwide,
give us a call for a quick chat.

Call: 0191 229 3498

General Data Protection Regulation (GDPR)

To be fully compliant with GDPR you now need to make sure that data is stored securely as well, with the right processes in place to safeguard it and you.

We ensure that your database is cleansed, de-duped and used ethically under the Data Protection Act and GDPR.

The new regulations come into effect on 25th May 2018 and they affect not only your permissions to collect and use customer data – for email marketing, say.

They also affect your responsibilities around data management and storage. If you are found to be in breach of the new laws, you can be fined.

We advise clients on how they can take a three-fold approach to GDPR:

1. Data Inventory – what data has been gathered, how long ago and for what purpose. Do you have permission to use it for marketing communications?

2. Data Security – how is data stored and managed? Are you following best practice on cyber security? How and where can you strengthen your processes?

3. Data Cleanse – much of the contact data you have collected may now be unusable. We take a step by step approach to all contact data and help you cleanse, de-duplicate and manage customer data now and for the future.

Please get in touch if you are not sure where you stand at the moment on GDPR and data.